In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email.

Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change.

Small products are expected to be shipped to you within 1 working day. Large products that are available in our local main warehouse should be on their way to you within 3 working days.

If a product is transported from a different warehouse than our local one, 4 additional working days for shipping should be added.

As soon as your order is shipped, you will receive a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

Shipping is free to any place in Slovenia.

Your furniture will be delivered free of charge to the curb or as close to your door as the lorry can get, but will not be carried into your home.

The delivery of your order is carried out by a carefully selected logistics service provider. We strive to make the delivery of your order as easy and convenient as possible. Small items will be delivered by a parcel delivery service. Deliveries via parcel carriers will always be made as soon as possible and without prior contact.

Large items will be delivered by a partner carrier. Shipping is free to any place in Slovenia.

Your furniture will be delivered to the curb or as close to your door as the lorry can get, but will not be carried into your home.

Upon request, the carrier can take the packaging of the delivered product with them. This service is free. Please make a note of this in the "Comments" field when placing your order.

This service is currently not offered in Slovenia. We would like to apologize for this fact.

This service is currently not offered in Slovenia. We would like to apologize for this fact.

Unfortunately, order collection from our warehouse is not possible, but for the convenience of our customers, we offer a specialized, free delivery to the address indicated by the customer.

Our shop is currently present in most European countries. If you would like to have your products delivered to a specific country, we recommend to purchase on that local website.

To see all of your local pages please go to: Beliani.com.

When you place an order, you can choose "Delivery at an exact time" (excluding Saturdays). If it won't be possible for us to deliver the product at your selected time and date, you will be refunded that amount.

Another delivery option that can be booked is the "Later date of delivery". This means you won't receive your item before the specified date. Our carrier will call you prior to delivery to make an appointment. However, we cannot book a specific date and time slot in advance. A later delivery is free of charge for you.

Depending on availability, your order may be split into several shipments. Depending on the products' weights and dimensions, they may be also delivered by separate shipping companies.

Please see the "Dispatch Information" email to check if all the items have been sent at the same time. If all items have been dispatched, you can check the tracking details - the tracking number can be found in the "Dispatch Information" email.

There are at least 5 ways to shop at Beliani: online, through live chat on our website, email, phone or Facebook chat.

1. To buy online, go to www.beliani.si

Add all your selected products to the basket. If you'd like to see the selected products, click on the basket option visible in the pop-up or in the upper right corner of the page. To finalize your purchase, go to the checkout.

Sign in, with the following options:

• - To an existing account
• - Sign in with a Google account
• - Sign in with a Facebook account
• - Sign in with a PayPal account
• - Sign in with a Swiss Post account

If you are a new user, you can create an account or buy as a Guest. You will then be asked to provide your billing and shipping address. We will also need to get your phone number so our Customer Service or carriers can contact you if needed.

In the next step, you need to specify the payment method, to learn more about available options, click here.

In the next step, you need to specify your required delivery methods and services, to learn more about available options, click here.

Please confirm that you agree to our Terms & Conditions and specify if you would like to receive our special offers to your inbox. You can then place your order.

2. To place your order through the live chat just please prepare a list of products you would like to purchase and have your billing and shipping addresses ready. Our customer service team will lead you through the rest of the process.

3. Another option is to place your order by phone at . Please prepare a list of products you would like to purchase, your billing and shipping address. Our customer service team will lead you through the rest of the process.

4. You can also Write Us. Please list the products you would like to purchase, your billing and shipping address (please include your phone number so our Customer Service or carriers can contact you if needed.)

5. It's also possible to place an order at our Facebook. Use the messenger to send us your order details. Please prepare a list of products you would like to purchase, your billing and shipping address. Our customer service team will lead you through the rest of the process.

You can find all the information about previous and ongoing orders in My Orders section. There, you can find all the information about your orders and the invoices after clicking "Show more" for the status "Order sent". You can find the invoice to download next to your Billing and shipping address.

In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email. Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change. Small products are expected to be shipped to you within 1 working days. Large products that are available in our main warehouse should be on their way to you within 3 working days. If a larger product has to be transported from a different warehouse than our main local magazine, you can expect it to be shipped within 4 working days. As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

If you wish to change your order before it is shipped, please go here: My Orders and click "Show more" by the corresponding order number. There, click "Change the address" button and make changes. You should receive a notification e-mail confirming the change However, once an item has been shipped, we are not able to process the change. You need to reject the package when the courier attempts the delivery. Your refund will be issued the moment we can confirm the pickup refusal in the tracking information.

If your order has not yet been prepared for shipment, you can cancel it at: My Orders. It can be also done from the customer's profile level ("My order" tab). This page is only visible to customers who are logged in. After selecting your order, you will find the "Cancel Order" option at the bottom of the page. Order deletion will be confirmed by an e-mail along with information about the date of return of your funds. Unfortunately, once the goods are ready for shipment, we are not able to process the cancellation. In such a case, you need to reject the package when the courier attempts the delivery. Your refund will be issued the moment we are able to confirm the pickup refusal in the tracking information.

In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email. Please note that this information is only an estimate. We will start processing your order only after payment has been received and processed. The final delivery date can therefore change. Small products are expected to be shipped to you within 1 working day. Large products that are available in our local main warehouse should be on their way to you within 3 working days. If a product is transported from a different warehouse than our local one, 4 additional working days for shipping should be added. As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email. Please note that this information is only an estimate. We will start processing your order only after payment has been received and processed. The final delivery date can therefore change. Small products are expected to be shipped to you within 1 working day. Large products that are available in our local main warehouse should be on their way to you within 3 working days. If a product is transported from a different warehouse than our local one, 4 additional working days for shipping should be added. As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

Creating an account takes just a few seconds! Simply click "Log In" at the top of the page, select "Register", and enter your email address and password. Once your account is created, you can easily track and manage your orders in one place under My Account. If previous orders were placed as a guest, they will also appear in your order history once the account is created.

You can choose from several most popular and safest payment options in the market, such as:

• - Prepayment (by bank or postal transfer)
• - Payment on Delivery
• - Credit card
• - Postfinance
• - PayPal
• - TWINT

To learn more about our payment options, please go here: Payments.

Yes, if the value of your order does not exceed 5,000 EUR. To use the payment on delivery service, go to the checkout and select the "Cash on delivery" option in the Payment methods section of the "Payment methods and additional services" tab.

Add your product(s) to the cart. After you've added your desired product(s) to the basket, go to checkout and enter the voucher code at the third step of the checkout process. Click "Use voucher" and the promotion will be applied automatically within seconds.

We're currently working on including this service into our offer, however it's not yet available.

In this case, please contact our Customer Service directly by phone or Write Us. Our team will make the necessary changes to your order for you. To fasten the process, please have your order number ready.

We're currently working on including this service into our offer, however it's not yet available.

We're currently working on including this service into our offer, however it's not yet available.

This service is currently not offered in Slovenia. We would like to apologize for this fact.

If your payment does not go through, please make sure that:

• - There is no technical issue with the payment provider you're trying to use
• - You have sufficient funds to make the purchase
• - Your personal details (name, billing address, country) match the details on your card
• - You've entered the correct CVC code
• - Your card has not expired
• - You're not using an anonymous proxy to access the Internet.

If the payment cannot be made, you should contact your bank or payment provider for more information about why your payment was rejected.

You can subscribe to our newsletter to receive the latest offers, discounts and inspiration by scrolling down to the middle of our main page, filling out your email address and clicking "Subscribe". To complete the process, you have to click "Confirm" in the email you'll receive from us after subscribing.

Unfortunately, we're not able to change any elements of the design of our products. However, the majority of our products are available in multiple colours and/or fabric versions, so we are sure you'll find a product that you'll love.

Our standard warranty period is 24 months. In the case that during the warranty a material or fabrication defect occurs, we will repair or replace your product for free The warranty does not apply to standard wear and tear and any damage caused by any incorrect usage of the product.

In order to offer our customers the most competitive prices, we've decided to keep our business strictly online. It allows us to avoid the cost of maintaining expensive showrooms and offer out products at such attractive prices.

If you want to make sure that your product is currently in stock, please check the "Available from" / "In stock" section under each product. Here you will find information on the stock and, if applicable, an estimated availability date.

We strive to offer the best quality of our products. However, our furniture is recommended only for private use and might not be suitable for commercial use.

Return cost has to be covered by the customer and the price depends on the shipping company, as well as the weight and dimensions of the item. Please contact customer service for more information.

You can return items up to 365 days, with some exceptions applied.

When you return order up to 14 days from the delivery date, we will issue a refund in the same method as your original payment, deducted with return costs.

After 14 days your refund will be issued in the form of a voucher to be used at beliani.si within 365 days. After 14 days, returns of bath tubs, whirlpools, hot tubs, custom-made products and installed or used products will not be accepted. Please note that returned items must be securely repacked in the original packaging.

If you notice a problem with a product during use, you can submit a complaint through your profile in the "My Orders" section, available only to logged-in customers.

After finding the order, click "Report a Problem", select the products, indicate the reason for the complaint, briefly describe the issue, and submit your request. Our Customer Service team will contact you within 2 business days and provide further instructions.

It is recommended to include photos of the products or a video showing the issue, as this will help speed up the process. If you have the original packaging, please keep it until the issue is resolved.

I received the wrong product. What should I do?
Please provide the following when submitting your complaint:

• What should I do if I want to return my order?

  You can report a return from your account ("My orders" tab). This page is only visible to logged in customers. After selecting your order, you will find the "Report a problem" button on the bottom of the page. Choose the items and the complaint reason, describe it in a few words and submit your claim. Our customer support will get back to you with further instructions within 2 business days.

  Please contact our customer support at or Write Us, make sure you can provide your order number. It'll be extremely helpful if you provide the reason for your return, so we can improve our offer for our customers.

  To learn more about our return policies, please go to Returns.

  ---

  How long will it take to process my refund?

  From the moment you have received the confirmation from our Customer Service Agent about the refund approval, it should not take longer than 3-7 days.